TERMS & CONDITIONS
Our Terms and Conditions are in compliance with Swedish law and any disputes fall under Swedish jurisdiction. To order from our webshop you must be 18 years or older, or have parental/guardian permission.
All personal information you provide us will be handled by KSV Jewellery as responsible for the personal information. The personal information you provide will be used to ensure deliveries to you, the credit assessment and information to you. The information you provide is only available to KSV Jewellery and will not be shared with other second parties. You always have the right to request KSV Jewellery to delete or correct the information held about you. By accepting KSV Jewellery Terms and Conditions, you agree to the above.
To know your ring size, use the ruler on one of your rings to get the internal diameter of the ring and measure it in mm. If it is for example 17mm, then 17 is your european ring size.
RING SIZE CHAIN BRACELET SIZE CHAIN NECKLACE SIZE
EU UK US XS - 4 hoops ca. 19 cm S - 9 hoops ca. 30cm
16 K 1/2 5 1/2 S - 4 hoops ca. 20 cm M - 10 hoops ca. 45cm
17 N 6 3/4 M - 5 hoops ca. 23 cm
18 P 1/2 7 3/4
19 S 9 1/4
20 U 1/2 10 1/2
Silver may darken but can easily be cleaned by using silver polish. Silver is also a soft metal and get scratches quite easily, but that just gives the jewellery more character. Keep the jewellery in the accompanying box and not together with other jewellery if you want to avoid scratches. Remove jewellery when bathing, sleeping, doing the dishes for example to protect it from unnecessary wear. No metal can tolerate salt or chlorinated water.
KSV Jewellery uses nickel free, 925, silver. The jewellery can vary slightly as it's hand crafted which makes every piece unique. On the Root Chain series with the different sizes it may vary with it's look. On the picture in the web shop, the size you see of the Root Chain Bracelet is XS and the Root Chain Necklace is M.
Purchases goes through Paypal. For shipping destinations within the EU, Swedish VAT of 25% is included. Purchases outside Europe prices are shown excl. VAT and local custom fees. Please check with your country’s customs for information regarding this. Your order will be charged in SEK and your bank will convert it to your currency using their exchange rates, so the prices may vary depending on how the currency rates are.
ORDER CONFIRMATION & SHIPPING
We ship worldwide and a flat rate shipping cost will be added to your order and displayed at checkout. We will handle your order within 24 business hours. When you place an order, a notice will be sent to you by email. If you have not received it within that period send an email to firstname.lastname@example.org.
Shipping rates: Sweden 89 SEK, Scandinavia 150 SEK, Europe 250 SEK, Worldwide 350 SEK.
Delivery time to Sweden is 2-4 business days, Scandinavia 4-7 business days, Europe 4-14 business days and Outside Europe 4-14 business days. The delivery time is excluding production time as all products is produced when receiving your order. As the jewellery is handcrafted the delivery time is approx. between 2 weeks-1 month to produce depending on what jewellery it is and quantity of other pending orders.
All orders are sent with recommended mail within Sweden and outside Sweden with DHL or FEDEX delivery.
If the package is not picked up, the Customer will be charged 350 SEK for freight and handling costs. This fee will not be paid back, it will be deducted from the Customer's payment.
You have the right to return your order within 14 days from the date you received the product. The product/products and the jewellery box must be returned in perfect condition, unused and undamaged. The purchase amount will be payed back for the product/products but you are responsible for the shipping cost. Items lost or damaged in return transit will not be compensated for. KSV Jewellery is not responsible for taxes and duties when your order passes through customs, and we can’t tell you what the cost would be, as custom policies and import duties vary from country to country.
KSV Jewellery shall not be liable for any failure to perform its obligations where such failure is as a result of Acts of Nature (including fire, flood, earthquake, storm, hurricane or other natural disaster), war, invasion, act of foreign enemies, hostilities (whether war is declared or not), civil war, rebellion, revolution, insurrection, military or usurped power or confiscation, terrorist activities, nationalization, government sanction, blockage, embargo, labor dispute, strike, lockout or interruption or failure of electricity, telephone or internet services.
In asserting Force Majeure as an excuse, KSV Jewellery shall have the burden of proving that reasonable steps were taken (under the circumstances) to minimize delay or damages caused by foreseeable events, that all non-excused obligations were substantially fulfilled, and that the other Party was timely notified of the likelihood or actual occurrence which would justify such an assertion, so that other prudent precautions could be contemplated.
Copyright of all images, logo, design and text contained within this site is owned by KSV Jewellery.
For inquiries regarding use of images or any other part of this material please send an email to email@example.com.